Get All in one - Education, Training, BPO, Call Center, ITes Franchising Now
Get All in one Education, Training, BPO, Call Center, ITes Franchising Now
Franchise Expo
India’s biggest B2B Franchise Solution , Your Search for Perfect Business Opportunity Ends this week-end, Over 60 option Ranging from Rs. 15,000 to 3 Lacs
Don’t Miss this unique opportunity to meet the leading International Company offering proven business prospects through commercially successful franchise models.
NHIT Franchise Solution is the perfect platform for entrepreneurs to get a complete insight on all aspects of franchising and directly interact with top Executives to explore mutually beneficial partnerships that is tailored made to your needs.
We are looking for young entrepreneurs, corporate houses to house wifes who are with the zeal and penchant for BPO, Education, and Finance business right through out India.
Make the most of this opportunity, Visit NHIT Franchise solution on the 25th and 26th of October 2007 by 10.00am.
Please call in advance and reserve your seat, entry is free, but make sure to bring your bio data.
For more information and booking contact Roop – 9965519492 or Kani - 9965519591
1. Why NHIT
- Determine pricing on a per lead basis
- Choose the product or service they wish to offer to prospects
- Select the geographical area that the business is interested in
- Control the number of leads a business wishes to receive per month
(this assists with budgeting) - Pay only for the leads that are received
- Low cost on per call / response basis
- 24/7 Customer Support Services
- Excellent Quality and Consistency
- Reduced turnaround time
- Best of Customer Care Professionals
- No extra infrastructure cost
- Highly Systemized and Professional way of working
The serviced of NHIT
Customers are the key to any business. A satisfied customer will bring few more customers to the organization. At the same time, if a customer is not serviced professionally then obviously the organization has to compromise their brand image.
Inbound
Customer services are referred as Inbound. We act as a remote center for our clients to handle their customers’ queries. The services can be rendered through Voice, Chat, SMS and Email. Customer service, order status, product briefing, enquiries, reservations, IVR enabled customer services, Order processing, HR Services etc. Through inbound we also perform sales through up-selling and cross selling.
Telemarketing services are referred as outbound services. We have street-smart, aggressive telemarketers who create the need to the customer and sell the products / services. Our team is capable of selling any product, services, solutions etc.
B2B/B2C Lead Generation
It is not possible to sell all the products or concepts through telephone. Human interaction is required to represent the product to the customer as it requires demonstration to prove the product utility. Generating prospective leads will increase the sales person’s productivity and profitability to the organization. To give an example, leads can be generated for selling software products, high end technical products, products which require demonstrations etc.
Chat/Email Support
In today’s highly competitive business scenario reaching customer first will help to grab the deal. On-line chat / email support helps organizations to reach the customer fast. Especially business which depends on internet certainly require 24/7 chat support to service global customers. Through this customers’ queries can be clarified, can understand their needs better and to negotiate pricing and close the deal easily.
Help desk Services
The name implies the necessity of Help desk services. The services can be given to anybody who needs help or information. It can be offered to internal customers (employees), external customers (Dealers, Vendors, Distributors etc.) and also to customers as after sales service.
Technical Support
We do not restrict technical services only to trouble shoot computer hardware or software. We offer both inbound / outbound services for any technical products. To give an example – 3rd Generation mobile phones has many features and the customer cannot remember all the features forever. We can provide inbound services through voice or SMS to support the customer to use the gadget effectively.
The concept of BPO emerged when the market become more price sensitive and competitive. By outsourcing business operation the organizations can get the price advantage and the same can be passed to their customers. We have understood the importance of business operations of our clients and give them quality service. We capitalize on our experience and technology to provide unmatched service.
The services would include
Back office Processes – The entire business operation or certain divisions of operations is outsourced. Typically departments like Administration, HR Services, Marketing, Accounts & Finance, Data processing, Back Office Operations, Web Related Services and Customer Services can be outsourced.
Even though the operation is setup miles away, the client has full accessibility to monitor their work. Reporting, prioritization, allocation of work can be done in real time thus enable to clients’ to co-ordinate without any problem.
We give the flexibility of working as per client’s required timings and days makes the operation successful. Communication is shared online using chat, email, voice and video conferencing.
We also provide operation specific outsourcing services such as
Accounts & Finance
Invoicing, Billing, payables Mgmt., collections etc.
HR Services
Recruitment, PMS, Welfare, Payroll, employer services, Surveys etc.
Data processing
Claims processing, Third party verification, Content Management
Marketing
Marketing support, sales co-ordination, lead generation etc.
Customer Services
Voice and Non-voice based customer support.
Back Office Services
Full fledged back office support for all core and non core business functions.
Web Related Services
Content Writing, Web Page Designing, SEO and Link Exchange.
Customer Service:
Customer support is the core of any business venture. It becomes vital to establish quality customer care in order to win new customers and retain the existing ones. The term customer support is structured around the process of organizing, planning and delivering customer support services that incorporate aspects of installation, configuration, troubleshooting, customer assistance and training in response to customer requirements using quick and accessible mediums such as telephones and emails.
The face of your company, customer support can make or break your reputation in the market. Customer support fosters customer satisfaction by building loyalty, creating opportunities and providing a dedicated 24-hour service. It is also essential for controlling brand integrity by providing quick and appropriate support to almost every customer concern. Adequate and efficient customer support allows you to gather market intelligence and strategies of core competitors.
We at NHIT believe that the customer is the lifeblood of our business. Our firm handles services such as help desks, live customer support, lead generation projects, emergency responses, inbound responses, outbound telemarketing and simple telephone answering service. Other customer support functions that our firm specializes in are customer retention, complaint and query resolution, billing queries, product information support, order management, booking and reservations and account queries and maintenance. NHIT also offers logging of customer comments and creation of a feedback loop so you can make improvements to your organization.
Domestic Inbound
NHIT does not restrict it service only to overseas clients, with the vast experience, and with one of the finest infrastructure facilities, NHIT extends it service to Domestic Inbound and Outbound service. The service and the targeted industries include Banking, Insurances firms, Hospitals service. And Medical Firm.
Training
NHIT further extends it service to provide training and call center course to the young aspiring students and executive as well as house wife who are interested to have professional full time call center job, or a part time job, to get a additional income.
Web Design and Development Services
Over the last decade, there has been a significant increase of business competition in almost all sectors of the economy. Business organizations of all sizes have altered their approach to market goods and services. Modern marketing techniques and researched strategies have proved the efficiency of the World Wide Web. Website marketing provides the much-needed leverage for an organization to increase sales, surpass the competition and improves its image in the market. Customized web sites are created and modified by dedicated designers on behalf of the organization.
The design of your website is will differentiate it from others in the category. It is essential to invest in web design and development for creating a unique, informative and appealing website. Web designers use different resources for creating backgrounds, text notes and added links to create a complete marketing package. Color combination is a vital factor in the art of creating high quality websites to make them attractive. It is essential for web designers to have their designs and formats well organized and maintained. The main ingredient in any website is its content, which must be well written and should be simple and easy to understand. It is also important for the graphics to complement the theme.
NHIT' team of skilled and experienced designers will design a great website on the basis of your requirements. Based on your product details and any theme that you might have chosen, our designers will create a unique site using today's most powerful design tools such as Adobe Photoshop, Macromedia Dreamweaver and Flash. With our vast experience and prowess in this field, you can rest assured that you will have one of the best sites in its category. Our team of web designers are updated and well-equipped with the best resources for adapting to the changing needs of the web- designing world, an aspect that is critical for survival in today's dynamic markets.
Web Promotion
Our Web Promotion activities not only give you a niche web identity, but also create a much required paradigm shift for your target audience.
Effective website promotion is essential. Even the most sophisticated and stylish websites are worthless if they are not quickly and easily accessible. NHIT helps you to reach your target audience by ensuring that your site is highly ranked on major search engines. Our web promotion procedures are tested, proven, reliable and effective. Website optimization and promotion along with keyword research allows us to handle every project in a professional manner. Clear-cut communication between the clientele and our organization ensures it is well informed about each step of the process and other happenings.
Each project is unique and tailor made to help our clients stay one step ahead of the competition. You can rely on our first-rate customer care & support services from start to finish to help you achieve your goal. Web promotion starts with the identification of pertinent keywords entered into various search engines. We will perform an initial analysis of your web site and your current keywords. You will receive a detailed proposal explaining the optimization techniques that we recommend to improve your search engine rankings. Our optimization service will also tell you what to do and why you should do it. We do not use spamming techniques or fly-by-night software that becomes obsolete as soon as you buy it. We ensure a noticeable increase your website's traffic. Search engines constantly change their listing criteria so our acumen, years of experience and constant monthly updates will ensure that your site is always perfectly optimized.
Telemarketing
Telemarketing is the use of the efficient medium of telephone communication to market goods or services directly to prospective customers and/or to receive orders and inquiries generated from other advertising and promotions. In the form of direct marketing a salesperson uses the telephone to solicit prospective customers to sell products or services. Telemarketing can be inbound or outbound. Inbound telemarketing is where customers instigate calls to the company for assistance when they want or need while the latter involves calls instigated by the company to prospective buyers for making a sale.
Professional telemarketing activities are conducted from call centers and BPOs. Telemarketing requires adequate leads generation and appropriate follow up action. Telemarketing is becoming extremely popular in the modern era, with the best and most affordable facilities available in India and Manila. Cheap, yet professionally trained labor is available in the mentioned countries.
NHIT has great acumen in generating leads and provides inbound and outbound calling services to our clients. Call Center outsourcing services such as increased calling capacity, global coverage, rapid inquiry response and increased data validity, are also available and is defined in a cost effective environment.
Transaction Processing
Transaction processing is one of the most critical necessities for enterprise application development. Small firms, large business enterprises and even multinational conglomerates in the domains of finance, banking and electronic commerce rely on transaction processing for delivering their business functionality. Given the intricacy of modern day business requirements, transaction processing occupies one of the most complex segments of enterprise level distributed applications to build, deploy and maintain data.
Transaction processing work requires atomicity and consistency and each transaction should be handled separately without compromising on durability and persistency. For this reason, the transaction processing aspect of a business is usually allotted to an independent organization such as a BPO or a call center.
NHIT extends support to increase accuracy and reduces turnaround time and also provides backend support and processes voluminous transactions for its clients. Our systematic approach towards quality control and service delivery helps our agents and associates process transactions and consistently perform above the client's enterprise averages. We provide quality inputs in:
- Payroll processing
- Account maintenance and changes
- Data Conversion
- Financial statement preparation
- Accounts receivable management
- Accounts payable management
Our workforce uses an expert architecture model comprising of application components, resource managers and transaction managers to create an efficient transaction-processing unit. We provide excellent feedback to our clients and make certain that all their requirements are met.
Travel & Hospitality
NHIT understands the nuances of travel and hospitality industry. The travel and hospitality industry has witnessed more web-influenced changes than most other industries. With the advent of the Internet and the latest technologies, the industry is facing a constantly changing business environment requiring immediate and proactive adaptability in operations, customer relationship management and back office processes. The industry comprises mostly of chains or multiple business units such as hotels, resorts and accommodation facilities widely scattered across the globe. Customers expect to find real-time information and assistance online and be offered alternative contact methods, including the option to have replies by email rather than direct contact over the phone.
NHIT has worked with leading travel and hospitality organizations and provides a range of web self-service solutions with intelligent escalation to email and web chat and collaboration solutions. Some of the industry's most reputed and agile organizations have set up innovative customer interaction hubs with NHIT and coordinate with us to provide competitive service in this dynamic and ever changing market. We also send outbound emails to elaborate mailing lists. NHIT has worked with their clientele to optimize and set up integrated solutions providing frequently asked questions (FAQ), email response, guided help, and web collaboration to complement and support phone-based inquiries. We also set up special promotion campaigns across multiple channels, supported by close monitoring of trends, service levels and responses.
NHIT also proffers services in third party hotel reservations. At NHIT, we address the interoperability issues, integrate the disparate systems and provide you with centralized technology management and support so that you can realize the expected ROI on your technology investments.
Back Office Services
Our motto incorporates the essence of moving from 'Information' to 'Intelligence'. We provide backend support and process a high volume of transactions for our clients that includes:
Payroll Processing
NHIT provides organizations with strategic advantages and financial benefits by offering reliable and efficient payroll solutions. NHIT simplifies your payroll process by updating itself with your employees' information. We provide you with a payroll worksheet designed to help you report your employees' hours and earnings by telephone, fax, PC or via the Internet. We provide you with an added advantage to help you automate your employee timekeeping with a time and attendance system that seamlessly integrates with our payroll software packages.
Quick Book Accounting
NHIT provides accounting, book keeping, handles the entire inventory, invoicing, payroll and various accounts.
- We make business accounting fast and easy.
- We help you save precious time.
- We organize all your financial information in one place.
- We help you prepare reports for your business.
Financial Statement Preparation
We provide assistance with the preparation of financial statements in the most efficient manner. We offer you the following range of services:
- P & L, Balance Sheet and Cash Flow statements.
- Account reconciliation (periodic and quarterly).
- Actual to budget comparisons.
- Trend analysis
- Ad hoc client analysis.
Accounting System Services
NHIT helps you track business profits and losses, and predict cash flow shortages, accurately keeping track of defaulting customers. With the use of an expert accounting system, we also provide the following benefits:
- Accurate reporting of business transactions.
- Easy access to financial statements.
- Upto date reports on accounts payable, accounts receivable.
- Excellent management tool.
Accounts receivable management
NHIT proffers services in efficient and easy management of your collections. To improve your financial performance, we provide top-notch accounts receivables management services.
Accounts payable management
NHIT enables you to automate your accounts payable process at the click of a button. We eliminate unnecessary paperwork, lost invoices, the cost of shipping invoices, paper storage and costs, which in turn saves a lot of time, energy and money. We enable you to efficiently and reliably manage your processes and provide better service to your suppliers.
Reporting and analytics
Our Reporting & Analytics system provides the tools needed to continuously measure, optimize, and improve all aspects of knowledge capture and reuse, expertise sharing and issue resolution. You can also track performance on key indicators such as incident volume, resolution time, customer satisfaction rating, individual activity and group activity levels.
Book Keeping Services
NHIT simplifies the book keeping system and enables you to concentrate on your business and increase your profits in the process. We help you to streamline the paperwork in your business. Bookkeeping being a time consuming and tedious affair is often neglected in terms of importance. Bookkeeping is essential for the preparation of a monthly Income Statement. By integrating the best computer hardware and software, combined with our acumen we are able to attend to all your accounting needs, including:
- Account processing
- Payroll
- Monthly reports
- Creditors and Debtors' ledgers
- Preparation of tax
- Accounts Receivable - Accounts Payable
- Invoicing and Monthly Accounts Statements
- Deductions
- Bank Reconciliation
- Monthly and Year End Financial Statements
- Accounts Audit
- Business and Personal Income Tax Preparation
- Data Processing
Data Capture
To delve deep and extract the best and most relevant data to meet the objectives of our clients.
Content Writing
We supply catchy content to support our creative and interactive websites. While pictures breathe life to a website, words portray the soul.
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