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Subject

Minimum Hotels and Standard Rooms Set Up

Section

Rooms

Applies To

All Standard Hotels

Quantity

Items

1

Reprogrammable key card access, primary locking device or

1

Secondary locking device – door guard

1

Do not disturb sign

1

Legal notice (per state and local government law) to include departure time

1

Safety and security instructions / and evacuation map

1

One way – 180 degree optical door viewer.

1

Notice advising guest to double lock door when not in use

            Quantity

Items

1

Guest folder (compendium) – hotel quality: to include the followings:

6

Stationary sheets

4

Envelopes

3

Airmail envelopes

2

Airmail envelopes (VIP)

Subject:

Minimum Hotel & Standard Rooms Setup

1 / 2

Notepads (luxury rooms / suites only)

3

Note cards envelopes (luxury rooms / suites only)

1

Pen – hotel quality

1

Note pad with hotel phone number

2

Telex message forms (if the hotel has a telex machine)

2

Paging forms (where guests can be located: luxury rooms and suites only)

2

Luggage stickers (optional)

1

Directory of guest service (in booklet, and placed separately on the desk)

1

Post card (optional)

1

Room service menu

3

Door knob breakfast menu (at all times)

1

Guest service questionnaire (1 per page)

1

Live plant or fresh cut flower(s) in vase (luxury rooms / suites only)

            Quantity

Items

1

Religious books (Islamic & Christianity)

1

Swim suit bag (optional) – luxury rooms and suits only

            Quantity

Items

6

Coat hangers with paint bar

2

Coat hangers with skirt clip

2

Coat hangers padded (luxury rooms and suites only)

2

Clothes hooks

1

Tie rack (optional)

2

Plastic laundry bags with laundry and dry cleaning slips / sheets

1

Extra pillow – different fro kind on bed, in a large plastic

2

Bathrobes – (suites, executives and luxury rooms only)

            Quantity

Items

1

Mattress and box springs with safety specifications

1

Bed – with minimum finishes sizes:

1

King size – 76 x 79 ins (193 x 200cm)

1

Queen size – 60 x 79 ins (152 x 200cm)

1

Double size – 53 x 79 ins (135 x 200cm)

1

Twin size – 36 x 79 ins (197 x 200cm)

Subject: Minimum Hotel & Standard Rooms Setup

            Quantity

Items

1

White or beige colour

2

Designer style (especially in luxury rooms and suites)

3

Minimum sheet length – 115 inches (292cm)

2

Sheets per bed

3

Sheets per bed (suites, executive and luxury rooms only)

1

Coordinated bed spread per bed

1

Blanket per bed – flame resistance

1

 Mattress per bed

2

Pillows for double beds: minimum – 20×26ins (50.8×76.2cm)

4

Pillows for twin beds: minimum – 20×26ins (50.8×76.2cm)

3

Pillows for king bed: minimum – 20×26ins (50.8×76.2cm) or

2

King pillows (optional) – 20.36ins (150.8×91.4cm)

            Quantity

Items

2

Chairs or chaise lounges, comfortable and corrosion resistant

1

Table, corrosion resistant. (these are for balcony furniture, space permits)

2

Chairs, upholstered with arms or comfortable for dinning or working.

1

Couch seat plus desk chair maybe substituted for 2 arm chairs

1

Floor lamp (this eliminate sway lamps)

1

Table – minimum table top surface 101889 inches (6,568 sq.cm); - 1,344 sq. inches (8.671sq.cm). Rectangular shape recommended

            Quantity

Items

1

Bath mat – minimum of 20×34ins (50.8×36cm), 9.91bs (4.49kg) per dozen

2

Bath sheets – minimum of 30×60ins (76.20×150.40cm), 18.01bs (8.16kg) per dozen. (suites, executives and luxury rooms only). Bath towel requirement may be reduced to two in these rooms

2

Bath towels – minimum of 27×50ins (68.58×127cm); 13.51lbs (6.12kg) per dozen

2

Face towels – minimum of 13×13ins (33.02×33.02cm); 1.316 (.59kg) per dozen

1

Bath rug – non slip

1

Hand towels – minimum of 18×30ins (45.72×76.20cm)

            Quantity

Items

1

Shampoo – 102 (29.3ml) bottled

1

Conditioner – 102 (29.3ml) bottled

1

Body lotion – 102 (29.3ml) bottled

1

Bath gel – 102 (29.3ml) bottled

1

Suntan lotion – 102 (29.3ml)

1

Mouth wash – name brand: suites, executives and luxury rooms only

1

Soap facial – 1.25oc (35g) minimum boxed or plastic case

1

Soap deodorant – 2.25oc (64g) – boxed or plastic case – suites, executive and luxury rooms only. Replaces deodorant soap bar, need not to be deodorant type soap

1

Shower cap – boxed, pillow pack or tube

1

Shoe shine mitt (cloth only) or sponge, boxed or plastic case

1

Amenity try or basket

1

Shoe horn – suites, executive and luxury rooms only

1

Soap dish – “hotel quality”: applicable in hotels that do not have a built in soap dish in counter

2

Toilet paper roll – recognized brand name one in holder, one in spare in bath (in holder, or in decorative wrap or covered)

1

Facial tissue – recognized brand name (optional)

3

Glasses – water – “hotel quality” – glass, 802 (227.3ml) minimum size. However, good quality plastic glasses could be used for ground floor rooms or less expensive rooms

1

Bottle opener – fixed

1

Grab bar – on the wall above tub, minimum 300lb pull

1

Ashtray – “hotel quality”, safety type 5ins (12.7cm) minimum diameter

1

Matches – standard fold type ox boxed

1

Waste basket – ignition resistant (plastic)

1

Hair dryer – suites, executive and luxury rooms only

1

Magnifying mirror with light

1

Shower head – pulsating

1

Clothes line – retractable

1

 Shower curtain – fabric with separate liner

1

Clothes hook(s) on back of bathroom door, two hooks required but be one fixed

1

Whirlpool bath tub-in master bedroom suites only

1

Telephone – suites and executives only

1

Amenities to be provided ‘on call’

            Quantity

Items

1

19ins remote controlled colour TV – one per bedroom

1

24ins remote controlled colour TV – in console in executive or luxury rooms

1

In suites, second TV must be remote control

1

TV channel indicator plate on 19ins

TV, plastic, metal or foil – indicates national network stations, major cable stations, sports, news, and movie channel(s)

NB: Controls for lights, TV, radio, etc may be built into bedside nightstand. Cable TV or satellite reception is required

1

TV programme directory

1

Magazines – for major national, international or leisure publication depending upon market

1

Telephone by bedside, with modern features, push button, long cord to reach table / desk. Phone must have room number and hotel phone number on it

2

Telephone in suites and executive rooms

1

Telephone book with cover located near phone

1

Note pad with ‘hotel quality’ pen – next to phone

1

Note pad holder – executive / luxury rooms only

1

Ashtrays – ‘hotel quality’ – 5ins. (12.7cm) minimum diameter

1

Matches – standard fold type or boxed

1

Newspaper (National) delivered to room (under door if possible on weekends) offered at front desk and restaurants on weekends, complimentary. Strongly recommend having selections at the restaurant.

1

Clock radio – by bed, ‘hotel quality’ with alarm dimmer on read out recommended with instructions and stations

1

Full length mirror with polished edge or frame where not built-in. Drape – 100% black out and sheer curtains should extend all the way to floor if structure of room allows

1

Waste basket by desk; metal or vinge wrapped with metal liner

1

Purified drinking water – bottle or flask minimum 24oc (710ml) required in the refrigerator

1

Safe: pay per use – in suites and executive rooms. However, it can be offered as complimentary in the hotel

1

Mini bar – in all rooms

            Quantity

Items

2

Bedside lamp. One 100watt bulb, or two 60 watt bulbs must provide a minimum of 30 foot candles at reading level while seated in bed

1

Bathroom over sink – two 40 watt fluorescent bulbs minimum, must provide minimum of 30 foot candles at height of 5ft (1.52m) above floor

- Incandescent in bathroom – executive and luxury rooms only

- Floor lamps 100-watt bulbs must provide 30-foot candles at seating reading level. Three-way fixture (50/100/150 watt bulbs) required for executive and luxury rooms.

- Entry way 60 watt bulb minimum, must provide 20 foot candles of light on back of entrance door

            Quantity

Items

1

Cooking range with oven(s)

1

Mini bar (see mini bar set up)

1

Coffee / tea brewer with fittings

1

Packet regular coffee – 4 cup minimum

1

Tea bags

2

Packet regular sugar, sweet and low, non dairy creamer, stirrer

2

Dish ware place settings – coffee mug, dinner plate, cereal bowl desert plate, tea cup and saucers

2

Place settings of stainless knife, fork, teaspoon, soup spoon etc

Subject

Standard Guest Room Cleaning Service

Section

Rooms

Applies To

All Standard Hotels

Task Code

Task Activities

H/01

Cleaning procedures

H/02

Polishing

H/03

Preparing guest room

H/04

Dealing with guest laundry

H/05

Dealing with lost and found property

H/06

Dealing with guests special requests

H/07

Employing personal grooming and hygiene techniques

H/08

Using the telephone

H/09

Preparing public / function rooms

H/10

Dealing with pests

H/11

Receiving and issuing linen

H/12

Dealing with complaints

H/13

Transferring guests

H/14

Taking fire prevention and safety action

H/15

Dealing with repairs and maintenance

H/16

Creating floral and decorative arrangement

H/17

Repairing fabrics

H/18

Removing stains

H/19

Marking fabrics

H/20

Taking action in emergencies

H/21

Coordinating work with front office

H/22

Seasonal closing down

H/23

Planning and controlling work at the department

H/24

Inspecting the guest rooms

H/25

Record keeping

H/26

Giving on-the-job training

H/27

Taking inventory

H/28

Drawing up duty rosters

H/29

Supervising work in the department

H/30

Advising management

1

Clean shower tiles and soap holders

Must be free from soap scum and have polished appearance

2

Clean tub and rinse out thoroughly

No hair or soap scum should remain in tub

3

Clean and polish tub chrome fixtures

No water marks should remain

4

Clean shower curtain liner

5

Scrub clean toilet inclusive of bowl (outside and inside), rim, base, seat cover, chrome fixtures, hinges and water tank

Should have polished appearance

6

Clean sinks, sink counter, and polish all sink fixtures

7

Neatly arrange all guest items on the sink counter

8

Clean mirrors and light fixtures leaving no streaks or water marks

9

Clean towel racks. Must be free from dust

10

Wipe clean walls and both sides of both room doors. Remove all sports and finger marks

11

Clean bathroom floor giving special attention to corners and the base of the toilet. No hair should remain on the floor

12

Empty and clean waste basket / ashtray

13

Clean ice bucket and tray (if applicable)

14

Replace used glasses with clean glasses

15

Provide a backup bathroom amenity for all items that have been particularly used by the guest. Replace amenities if the packaging is damaged. Neatly arrange according to standards

16

Replace all used linen. Must be free from holes and trayed corners. Must feel soft to the touch and free from ordour

17

Disconnect all electrical appliances

18

Replace bath rug (after each guest stay)

19

Replace toilet paper, tissue, and matches as needed

20

Clean hair dryer (if applicable) and check for working order

21

Clean amenity ‘on call’ tent card (if applicable)

1

Clean entrance door, door frame and door hardware must be free of finger prints

2

Clean full length or closet mirrors, leaving no streak.

3

Clean closet walls, shelves, hanger rod (after check out) if applicable extra blanket and pillow are free of dust

4

Sweep clean or vaccum closet carpet

5

Clean vinyl or painted walls – must be free of sports and marks

6

Clean furniture – must be free of spots, marks and dust polish if necessary

7

Clean and dust mirrors and pictures (high dusting or frame tops)

8

Dust lamps, bulbs and shadders

9

Clean windows and windowsills if necessary. Inside of windows should be free of spots and streaks. Sills free of dust

10

Dust curtains and sheers (vacuum if attachment is provided) if necessary. Must be free of dust. If spotted and dirty, remove for complete cleaning as necessary close sheet curtains

11

Clean and dust bed boards

12

Check under bed and clean out any debris

13

Make-up bed(s). properly replace all sheets, plus blanket and be spread if they need cleaning

14

Remove sofa and hair cushions to clean out any debris (use vacuum attachment if available)

15

Clean phone and recover. Must be free from finger prints